Frequently asked questions (FAQ)

Why doesn’t the app show my pro status?

Go to the Account page and click on “check your Pro status” to restore your Pro status on a new device. If the app still not restore your Pro status, please check the following steps:

  • The Pro subscription is an annual subscription, maybe your subscription is expired?
  • The Pro subscription is linked to your iTunes account on iOS or your GooglePlay account on Android. You must be signed in to the same iTunes or GooglePlay account that you used to purchase the Pro version. Please open the AppStore/GooglePlayStore and go to the subscription page to check your current subscriptions.
  • If you check your Pro status on iOS, you will be asked to log into your iTunes account. You have to log in to access your pro status.
  • The Pro status is not transferable from iOS to Android or vice versa. If you change the system, you need to cancel your subscription on the old system and subscribe again on the new system.

Why does the Pro version subscription price change sometimes?

We are based in Europe and calculate prices in euros. We charge 9,99 EUR for the Pro version annual subscription. Once a year we adjust the prices for all currencies to the current exchange rates (9,99 EUR = ??? YOUR CURRENCY). That means, depending on how strong your local currency is and how high the tax in your country is, that your subscription price sometimes rises slightly and sometimes decreases a bit.

In case of price changes, you will always be notified by Google or Apple and you need to agree to them before the next debit occurs. If you do not agree to the price change, your subscription will be canceled.

Why I don’t see my friend’s results?

If you don’t see your friend’s results on your Homescreen, check the following:

  • Both players must allow each other to follow.
  • Your Homescreen shows only your friend’s sessions for the last 7 days.
  • The Leaderboard shows friend’s who have played at least 5 sessions in the last 3 months. They also have to release their 3-month-trend.

How to handle withdrawals or expenses?

If you want to insert expenses for more than one session, like flight and hotel costs for a trip, go to the Bankroll tab > add a new session and select “Deposit/Payout” or “Expenses” instead of “Cash Game” or “Tournament”. Smaller expenses such as Parking fees incurred by a session can be entered directly in the field “Expenses” in the session.

Why does my bankroll summary seems incorrect?

If your bankroll summary shows an incorrect amount, check the following things:

  • Is your default currency correct? The bankroll overview shows your profit in your default currency which you can choose in the settings. When you play in Canada but your default currency is $USD your bankroll overview shows an $USD amount, not an $CAD amount.
  • Have you setup a filter? If you filter your bankroll like “year = 2019” your bankroll overview contains only sessions from 2019.

Why does my total playing time seems incorrect?

The app considers multitabling, here is an example: When you add a cash game session from 5pm to 10pm and a tournament from 6pm to 8pm at the same day, you played 5 hours cash game and 2 hours tournament. Is it 7 hours in total or just 5? On this day you played poker from 5pm to 10pm which is 5 hours in total. From 6pm to 8pm you played two tables at the same time (multitabling) but this doesn’t effect your overall playing time. The bankroll overview will show 5 hours cash game, 2 hours tournament and 5 hours playing time total which is correct.

How to transfer your data to a new phone?

  • Open the PBT app on your old device and login to your PBT account. Save your data by clicking “Backup to Server” under the Account/Backup tab.
  • Login to your GooglePlay/iTunes account on your new device and install the PBT app. Open the app and click on “Check your Pro status” under the Account/Pro-Version tab to activate the Pro status on your new device. Attention: You must be logged in with the same GooglePlay/iTunes account that you used to purchase the Pro subscription! If you are switching from Android to iOS or vice versa, please fill out the form below and we will transfer your Pro status.
  • Login to your PBT account on your new device and click on “Import from Server” to import your data and settings.

Can I transfer my Pro status from Android to iOS or vice versa?

When you subscribe to the Pro version, your subscription status is linked to your Google Play account on Android or to your iTunes account on iOS. You can manage your subscriptions in the PlayStore App on Android or in the device settings on iOS. Unfortunately, a transfer of the Pro subscription to Android or iOS is not possible, as these are managed by Google or Apple. To use the Pro version on your new system, you need to cancel your old subscription and subscribe again for the Pro version on the new system.

Why do we offer only subscriptions and not a single purchase?

I continue to develop the app and I have to be compensated somehow. In the past, you bought “Windows XP”, then “Windows 7” and then “Windows 8” etc. In my eyes a better solution is an annual fee, so I can continuously develop the app and provide new features directly. If I would publish a new app version every year (e.g. “PBT2”), you would always have to buy it and get the new features only once a year. Besides, you would have to install “PBT2” and transfer all data from “PBT1”, every year. That would be cumbersome and would have more disadvantages than advantages for both sides.

I don’t have a comma on my keyboard and can’t enter decimal numbers

Some Android keyboards don’t offer a comma on number input fields and it isn’t possible to enter decimal amounts. In this case you can transform all number input fields to text input fields. Go to the settings and activate the transform button.

Is there a limit to the number of sessions the app can handle?

Not really, but the performance is significantly worse with 10000 sessions than with 1000 sessions. The Poker Bankroll Tracker is primarily made for live poker and even a professional poker player rarely has so many sessions. In addition, we are constantly working to improve the performance.

How to import a CSV export from another app?

Currently, you can directly import CSV exports from the following apps: Run Good, Poker Analytics, Poker Expert, Poker Income, Poker Journal, Poker Ledger. Navigate to Account > Backup, click on “Restore from CSV”, choose the app from which the CSV comes and import it directly. You don’t need the Pro version and you don’t need to edit the file before.

How to create/edit and import a CSV file into the Poker Bankroll Tracker App?

  • To edit or create a CSV file, we recommend the free Spreadsheet program of Open Office.
  • Our CSV file must contain certain headline fields. You can see the exact structure in this example file. If you have exported your data from another app, use our sample file and copy your data into the corresponding fields.
  • If you can’t access your CSV file on your phone, you can also upload the file from your Computer to our Server: https://pokerbankrolltracker.net/import.php (after uploading go to the Account > Backup page and click on “Restore from Server”)
  • Important: The CSV file must be saved with the character set “UTF-8”, the field separator “,” and the first row must contain “—PBT Bankroll Export—“!

These are the certain fields and the available values:

Column headerAvailable valuesDeclaration
starttimeStart of the session, for example: 2017-01-23 18:30:00must be in the following ISO format: YEAR-MONTH-DAY HOUR:MINUTES:SECONDS (24 hours time format)
endtimeEnd of the session, for example: 2017-01-24 01:12:00must be in the following ISO format: YEAR-MONTH-DAY HOUR:MINUTES:SECONDS (24 hours time format)
breakminutesBreaks in minutes 
variantCash Game, Tournament, Deposit/Payout, Expenses, Casino Games, Jackpot/BonusUse Deposit/Payout for withdraw and Additional costs for hotel or other extra costs
gameTexas Holdem, Omaha or what ever you have played 
limitNo Limit, Pot Limit, Spread Limit, Limit, Mix 
locationThe name of the locationcompulsory field, not allowed characters are \ ‘ [ ] { }
typeHome Game, Casino, Online, Club 
buyinYour buyinwithout Rebuys or Addons
cashoutYour cashouttotal Amount
sharesincomingsYour incomeif you don’t sell shares, leave it blank
sharesoutgoingsYour outgoingsif you don’t sell shares, leave it blank
rebuysNumber of Rebuys 
rebuycostsTotal costs of Rebuys 
addoncostsTotal costs of Addons 
smallblindThe small blindonly for CG session
bigblindThe big blindonly for CG session
currencyAED, AFN, AMD, ARS, AUD, AZN, BDT, BGN, BHD, BMD, BND, BOB, BRL, BSD, BYN, BZD, CAD, CHF, CLP, CNY, COP, CRC, CZK, DKK, DOP, DZD, EGP, EUR, FJD, FKP, GBP, GEL, GIP, HKD, HNL, HRK, HTG, HUF, IDR, ILS, IMP, INR, IQD, IRR, ISK, JMD, JOD, JPY, KES, KGS, KHR, KPW, KRW, KYD, KZT, LAK, LBP, LKR, LRD, LYD, MAD, MDL, MGA, MKD, MMK, MNT, MOP, MVR, MXN, MYR, NIO, NOK, NZD, OMR, PAB, PEN, PHP, PKR, PLN, PYG, QAR, RON, RSD, RUB, SAR, SEK, SGD, SYP, THB, TMT, TND, TRY, TWD, UAH, USD, UYU, UZS, VEF, VND, ZAR, 
exchangerate1 for exampleIf you play in your default currency, the exchange rate is 1. If you play in EUR and your default currency is USD for example, the exchange rate is around 1.05 (February 2017).
tablesizeHeads-Up, Short-Handed, Full-Ring 
expensesExpenses like parking 
expensesfromstackExpenses like tips payed from stack during a cash game sessiononly for cash games
handsperhourHow many hands did you played per hour 
placeThe place you madeonly for tournaments
playerThe number of players who participated in the tournamentonly for tournaments
itmThe number of players who have come into the money.only for tournaments
mttnameName of the tournament, for example: Daily Deepstackonly for tournaments
startstackStartstackonly for tournaments
chipgraphThe chip trendit will be created by the app, just leave it blank when you create a new CSV
notesNotes about the chip trendit will be created by the app, just leave it blank when you create a new CSV
stakingyes or nodo you staked someone or played by yourself
stakingplayerThe name of the player you staked 
sessionnoteA note about the session 
updatetimesUnix timestamp of the live-chipcount updatesit will be created by the app, just leave it blank when you create a new CSV

I’m a vlogger, can i use your replayer in my videos?

Of course, feel free to use our hand replayer in your videos or any social media platform. We also have a bluescreen replayer (https://pokerbankrolltracker.net/overlayreplayer/12877) if you want to overlay it.